ITIL® 4 Foundation
Showcase your ability to excel in essential IT service management, and to handle critical tasks in the field.
Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.
Advance your career in IT with an ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.
At a glance
What will you learn?
Service management concepts
Learn the fundamental concepts of service management. What defines a service? What are its components? What is its value to stakeholders?
Service value system
Discover the framework that will help you create, deliver, and manage services, including the Service Value Chain, guiding principles, and governance.
Four dimensions of service management
Explore the four dimensions of effective service management: organizations and people, information and technology, partners and suppliers, and value streams and processes.
Guiding principles
Develop a mindset for adopting ITIL practices and adapting them to your specific needs with the seven guiding principles of ITIL 4.
Service value chain
Understand how the Service Value Chain helps organizations create value by optimizing their activities and resources.
ITIL practices
Employ ITIL 4 practices to enable working methods aligned to your business strategy, improving the process of service development and supporting users.
Continuous improvement
Focus on the central ITIL 4 concept of continuous improvement, and the ways in which organizations can iterate and adapt their processes and services.
Service level agreements
Study the role of SLAs in defining and managing service quality, and the role of service level management in this context.
Key metrics and performance indicators
Grasp the importance of defining and tracking metrics and KPIs to measure the performance and effectiveness of IT services.
What skills will you acquire?
Unlock career opportunities
eLearning
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Interactive
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Self-paced
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Device-friendly
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9-hour content
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Mobile optimized
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Case studies
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Practical exercises
Summary
Bite-sized learning modules
Interactive & engaging content
Dive into an interactive environment filled with multimedia elements, quizzes and activities that make your journey through the course engaging and enriching.
Self-directed learning
Take charge of your education. This self-directed learning format lets you choose your focus areas, enabling you to tailor your educational journey to your personal goals.
Learn at your own speed
Take advantage of closed captioning and adjustable player settings to pace yourself and enjoy an effective learning experience.
Real-world case study approach
Make the best of the case studies included in the course that help you bridge theory and practice.
Progress tracking
Stay on top of your learning with real-time progress tracking. Knowledge checks help deepen your understanding and ensure that you grasp the material as you progress.
Structured learning objectives
Each module includes a detailed learning checklist that takes you through the course structure and ensures you cover all key topics.
Canvas integration
Delivered via the Canvas Learning Management System, this course offers a user-friendly learning experience.
Embedded ITIL 4 glossary
Access the Official ITIL 4 glossary anytime, as it has been included into the course. This handy resource is a valuable tool for quick reference and to deepen your knowledge of ITIL 4 terminology.
Learning Resource Kit
Exam
40 questions
Multiple choice
60 minutes
Closed book
Minimum required score to pass: 65%
Exam essentials
