ITIL® 4 Foundation

Master service management fundamentals and concepts of service value systems.
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Here is what we will cover in this course

Key concepts of service management

This module explains terms, value creation with services, and service relationship concepts.

Adoption and adaptation

This module delves into guiding principles, Agile & DevOps interaction, and ITIL 4 principles.

Four dimensions of service management

This module explores org/people, info/tech, partners, suppliers, value streams, and processes.

ITIL service value system

This module covers the principles, governance, practices, and improvement of the SVS.

ITIL service value chain

This module describes the activities of the SVC: Explore Plan, Improve, Engage, Design, Obtain, and Deliver.

ITIL practices

This module covers the general, service, and technical management practices of ITIL and key terms used.
Patrick Jones - Course author
Meet the instructor

Allen Ureta

Allen Ureta is a seasoned tech leader in cybersecurity, digital transformations, and Agile methods. With a finance and government background, he's a respected author, advisor, and instructor. His expertise shows in advising top institutions and government agencies, while as a CMMC Instructor, he nurtures future cybersecurity pros.