ITIL® 4 Foundation
Master service management fundamentals and concepts of service value systems.
Here is what we will cover in this course
Key concepts of service management
This module explains terms, value creation with services, and service relationship concepts.
Adoption and adaptation
This module delves into guiding principles, Agile & DevOps interaction, and ITIL 4 principles.
Four dimensions of service management
This module explores org/people, info/tech, partners, suppliers, value streams, and processes.
ITIL service value system
This module covers the principles, governance, practices, and improvement of the SVS.
ITIL service value chain
This module describes the activities of the SVC: Explore Plan, Improve, Engage, Design, Obtain, and Deliver.
This module covers the general, service, and technical management practices of ITIL and key terms used.
Meet the instructor
Allen Ureta is a seasoned tech leader in cybersecurity, digital transformations, and Agile methods. With a finance and government background, he's a respected author, advisor, and instructor. His expertise shows in advising top institutions and government agencies, while as a CMMC Instructor, he nurtures future cybersecurity pros.